KIFINTI + Bright Pattern: Enhancing Customer Experience with Automation and Self-Service

Описание к видео KIFINTI + Bright Pattern: Enhancing Customer Experience with Automation and Self-Service

Paul Kelsey highlights the partnership between KIFINTI and Bright Pattern to streamline customer service experiences. The focus is on integrating multiple communication channels (phone, web, email) into a unified platform, enhancing service management through automation and self-service. The company emphasizes the success of self-service implementations, with significant improvements in incident and request handling. Looking ahead, the integration with MS Teams and further adoption of chatbots and self-service mechanisms are expected to drive even greater efficiency, creating a truly omnichannel experience for clients.

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