Скачать или смотреть CX Maturity Matrix Virtual Workshop - Recording

Beyond a Webinar: Participate in an interactive and facilitated discussion to evaluate how your organization performs within CSPN’s Customer Experience Maturity Matrix. In partnership with ServiceNow, CSPN will split the group into small groups to discuss their maturity within four CX Quadrants.
Workshop Details:

CX Maturity Keynote: Hear from Nitin Badjatia, Head, Product Strategy – Customer Service Management – on leading CX practices companies are leveraging to adapt to a during and post-COVID service environment.

Rotational Virtual Breakout Rooms:

CX Strategy Alignment: Identify how your CX performance supports/detracts from your organizations corporate strategy
CX Technology Capabilities: Map how technology solutions will enhance customer experiences
CX Talent: Assess what your team needs to adjust to meet desired CX standards
CX Workflow Readiness: Evaluate the critical processes that, if changed, will improve experience and decrease costs