Introducing the Help Desk | | HubSpot User Group '24

Unlock the secrets to achieving gold star customer support, streamlining processes, and boosting satisfaction levels with the revolutionary new Help Desk tool! Join Brie and Harry as they guide you through its implementation and highlight key differentiators from the current Ticketing tool.

Don't miss this one if you want to:
→ Learn to track all customer requests in one unified help desk system that seamlessly connects to your CRM database.
→ Discover how to save time, reduce errors, and streamline service processes with personalised, AI-powered support features.
→ Understand how to scale your support team effortlessly using advanced SLAs, routing features, and omni-channel support.
→ Explore how to leverage comprehensive customer insights to empower support reps and enhance team coordination.
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🎬 Video Chapters:

[00:00:00]: Welcome and Introduction
[00:00:06]: Overview of Help Desk
[00:00:18]: August HUG and INBOUND '24 Announcement
[00:01:04]: Help Desk vs. Tickets and Conversations
[00:02:22]: Ideal Users for Help Desk
[00:04:49]: Help Desk Features and Interface
[00:07:31]: Setting Up Help Desk
[00:11:42]: SLAs in Help Desk
[00:16:29]: User Availability and Out-of-Office
[00:20:21]: Routing in Help Desk

Did you have any questions, comments or any feedback? Reach out via the link below! https://www.nbh.co/contact

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🔗 Links

Grab your ticket for our next HUG about the Event Management in the HubSpot! 👇🏽
https://events.hubspot.com/events/det...

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