How to Fix a 99.09.62 Error Code - HP FutureSmart Printers

In this video Laser Pros’ tech support explains how to resolve 99.09.62 (Unknown Disk) and the subsequent 99.09.67 (Disk Not Bootable) control panel error codes on HP FutureSmart Printers. The 99.09.62 error indicates that there is an encryption mismatch between the HDD and the formatter, typically from swapping between devices or replacing the HDD or formatter.

The procedures to resolve this error are basically the same for printers with full touchscreen or numeric keypad control panel.

** A USB thumbdrive with the printer’s specific firmware .bdl file will be needed. Firmware can be downloaded to a USB thumbdrive from https://support.hp.com/ **

For printable text version, visit our blog: https://www.laserpros.com/blog/hp-fut...

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Music by Yrii Semchyshyn from Pixabay
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