Gen AI ChatBot Tutorial – Amazon Connect, Amazon Lex and Knowledge bases for Amazon Bedrock

Architecture and Tutorial on building a completely Automated Customer Support using Generative AI. We use Amazon Connect, Lex, Bedrock Knowledge Base to build this solution.Data Source is a product catalog pdf file in a S3 bucket, and the AI Customer Support answers questions based on that. You can build a Gen AI Call Center using this no-code solution.

Timelines:
00:23 Architecture
00:31 Tutorial Begins
00:38 Data Source
00:50 Products Catalog
01:00 Create Knowledge Base
02:26 Create Lex Bot
04:18 Create Gen AI Intent
07:48 Create Connect Instance
09:27 Login to Connect Instance
09:52 Create Flow
12:01 Add Phone Number to Connect Instance
12:40 Add Communication Widget to Connect Instance
13:44 Add Widget to HTML page
14:02 Final Demo!

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