Скачать или смотреть HR Shared Service Video Case Study: Pepco's Success

For more information: http://www.enwisen.com/exploreoursolu...


This video tells the story of how Pepco Holdings, Inc (PHI) defined, created and launched their HR Shared Service Center -- including the decisions and challenges they faced along the way. Pepco, a $6B utility holding company operating in the Mid Atlantic Region and a member of Standard & Poor's 500, had significant improvement in mind when they contemplated establishing an HR Shared Service Center to meet the needs of a diverse, highly unionized workforce and support a major HR transformation they were initiating. You'll learn how this changed the role of former customer service reps and facilitated the creation of deep dive specialists. The video covers the shift to employee self-service and the level of autonomy and freedom that change gave employees to manage their HR-related decisions, such as: life event updates (additions to family, changes in beneficiary, etc.) healthcare decisions, retirement planning and more. Likewise, the new HR Shared Service Center enabled manager self-service and smooth vendor management, employee recruiting and onboarding to name just a few key functions gained. Pepco's HR Shared Service Center story covers a lot of ground. Below are just some of the parts you'll learn about: unanticipated benefits, HR personnel role transitions, their tiered escalation approach, guiding principles & lessons learned and change management. Join us in learning -- watch Pepco's HR Shared Service Center story unfold.

Learn more about HR Shared Services at: http://www.enwisen.com/exploreoursolu...