Master Microsoft Dynamics 365 CRM Omnichannel Live Chat Configuration (Step-by-Step Guide)

Struggling to configure live chat for your Microsoft Dynamics 365 CRM customer service? Look no further! This comprehensive video guide walks you through the entire process, step-by-step.

In this video, you'll learn:

• What Microsoft Omnichannel Live Chat is and its benefits
• Key configuration steps, including:
o Creating chat queues and routing rules
o Setting up agent availability and profiles
o Configuring chat pre-chat forms and welcome messages
o Integrating knowledge base suggestions for efficient support
o And more!

Whether you're a CRM admin or a customer service manager, this video will equip you with the knowledge to:
• Deliver seamless live chat support to your customers
• Increase agent productivity and efficiency
• Improve customer satisfaction and loyalty

Plus, you'll get:
• Clear and concise instructions
• Visual demonstration of each step
• Bonus tips and best practices

Don't waste time searching for scattered information. Watch this video and become an Omnichannel Live Chat pro today!