Скачать или смотреть Creating World-Class Customer Experience | Growth Summit 2023

In this session from the Growth Summit 2023, titled "Creating World-Class Customer Experience," Rita Patel discusses the philosophy behind Hotel Trundle. As the co-founder, she shares how she and her partner Marcus combine their backgrounds in architecture and hospitality to create a unique and welcoming boutique hotel in Columbia, South Carolina.

Hotel Trundle is renowned for its distinctive design and exceptional guest experience, emphasizing local culture and community collaboration. Rita explains how every detail, from local product sourcing to creating a sensory-rich environment, is thoughtfully crafted to tell a story and leave a lasting impression on guests.

Rita also shares valuable insights on the importance of understanding the 'why' behind a business venture and staying true to core values. Her passion for hospitality and commitment to making Hotel Trundle a symbol of Columbia's potential as a destination city are evident throughout the discussion.