Скачать или смотреть ServiceNow to Confluence: Auto-Generate Knowledge Articles from Resolved Incidents with AI

See how IntelliPaaS connects ServiceNow and Confluence to automatically transform resolved incidents into structured knowledge articles. Whenever an incident in ServiceNow is moved to “Resolved” with a resolution reason, IntelliPaaS summarises the incident and publishes it as a new Confluence page - complete with title, summary, and full description.

In this demo, you’ll watch the end-to-end flow:
the ServiceNow adapter tracks incident updates, detects when an incident is resolved, triggers an AI summarization step, and then creates a Confluence page that mirrors the incident title (for example, “Wireless access in area down”) while capturing both a concise overview and detailed context. The flow only runs for resolved incidents, ensuring Confluence is filled with completed, reusable solutions rather than work-in-progress tickets.

By converting real incident resolutions into knowledge articles automatically, IntelliPaaS helps teams preserve troubleshooting history, accelerate future incident resolution, and continuously grow their knowledge base without manual copying, pasting, or reformatting.

#IntelliPaaS #ServiceNow #Confluence #ITSM #KnowledgeManagement #IncidentManagement #AIAutomation #WorkflowAutomation #ITOperations #ServiceDesk