Vicidial Complete Guide to Installing Vicibox v10 & Upgrading Asterisk 16 | Step-by-Step Tutorial

Welcome to your ultimate guide on unlocking Vicidial mastery! In this meticulously crafted tutorial, we will walk you through the step-by-step process of installing Vicibox v10 and seamlessly upgrading to Asterisk 16 using Oracle VirtualBox. Whether you're a complete beginner or a seasoned tech enthusiast, this video is packed with valuable insights, key techniques, and expert advice designed to elevate your call center management skills to unprecedented heights!


Vicidial Installation on Vicibox v10 installation and upgrade to asterisk 16.
00:00 - Intro
01:20 - Preparation of Virtual Machine
05:25 - Start selection of Vicibox Install
11:55 - 1st login on ssh or putty user: root Pass: vicidial then start setup the timezone and keyboard
15:21 - Update vici zypper ref and zypper up
21:21 - Installation vicibox-express or vicibox-install
29:00 - 1st login on vicidial portal
32:50 - Vicidial upgrade from ast13 to ast16
38:50 - Vicidial admin server setting update the asterisk from 13 to 16
40:37 - Phone Creation
40:44 - Create Campaign
41:19 - Create User
41:30 - Test Login User to Agent Portal
42:15 - Setup zoiper

Why Choose Vicidial with Vicibox?
Vicidial is celebrated as one of the most robust and dynamic open-source call center software solutions available today. When paired with Vicibox, it transforms into a powerhouse, facilitating efficient management of inbound and outbound calls. This video doesn’t merely cover installation; it dives deep into essential configurations that will help you streamline operations and enhance your overall productivity.

What You’ll Learn
Preparation of Your Virtual Machine (VM)
A detailed, step-by-step setup guide to ensure your VM is primed for the Vicibox installation. This foundational step is crucial for a successful setup.

Installing Vicibox
Discover the process of initiating the Vicibox installation at the 000 mark. Understand the underlying principles for a solid installation.

Initial SSH Login
Familiarize yourself with performing your first SSH login using user credentials. We will also cover system settings updates and fine-tuning essential configurations by timestamp 1155.

Updating Your System
Learn how to flawlessly update your system with `zypper ref` and `zypper up` commands at 1521. Keep your system secure and well-maintained.

Installation of Vicidial
Explore your options for installing Vicibox-express or vicibox-install, complete with practical guidance provided at 2121.

Accessing the Vicidial Portal
Navigate your way through the Vicidial portal for the very first time at 2900, ensuring you’re well-equipped to use all the features.

Upgrading Asterisk from 13 to 16
A critical section at 3850 that details how to properly upgrade Asterisk, maximizing your system’s performance and capabilities.

Configuring Campaigns and Users
Step into practical application as we create campaigns (4044) and users (4119) to test the full capabilities of your call center setup.

Bonus Sections
Phone Creation
Learn the crucial process of adding and managing phones to streamline call handling, covered at timestamp 4037.

Testing and Configuration
Insightful guidance on successful login tests and the setup of popular softphone applications like Zoiper at 4215.

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Why You Should Watch
By following along, you'll acquire practical knowledge that can remarkably enhance your career prospects in the call center space. This tutorial is tailored to help you reduce setup time, avoid common pitfalls, and ensure a smooth installation and upgrade experience.



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