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Is conversation just unstructured data? Think again. In our next episode of Unprompted, we sit down with Greg Bennett, Head of Prompt Engineering at Zeals, to discuss how conversational AI is evolving, from prompt design to cross-cultural interaction.

Greg brings years of experience leading design, research, and AI language strategy at Salesforce, and now works in Japan, exploring the next frontier of multilingual and culturally aware LLMs.

In this episode, Greg and Hans unpack:
• How the conversation designer role has evolved in the era of LLMs
• The generative vs. declarative AI debate
• What it means to design multilingual systems — and why Japan is becoming a fascinating testbed for AI adoption
• The challenges of regulation and responsible deployment in fast-moving AI markets

Watch the full episode on CDI Academy next week!

#ConversationalAI #PromptEngineering #LLM #ConversationDesign #Unprompted #localization