Ep. 35 | The $550Bn Business Of Patient Care | 🎙️Series C Podcast Ft Harsimarbir Singh

From building India's largest home salon business as an Entrepreneur In Residence to establishing a $550Bn business that truly cares and offers support to patients in times of need.

Our next guest on our Series C Podcast is the man who is responsible for the most extensive surgery support services in the nation, Harsimarbir Harsh Singh, the Co-Founder of Pristyn Care.

While building the home salon offering at Urban Company, Harsimarbir expressed learning the greatest lesson of his life - that experience is the fabric which builds any business.

From answering 6am customer calls about unbearable pain to standing in long lines for hours and days to ensure that all forms, medications and essentials are in place for a patient undergoing surgery - he discusses what it takes to earn the customer's trust in this category. It was by delving deep into the universe of pain and patients, that he built India's most extensive surgery care company, Pristyn Care.

Chapters:
01:46 - What Inspires You
02:35 - Journey to Becoming an Entrepreneur
10:49 - Joining Urban Company
14:24 - The Unexpected Journey of Building a Salon Business
18:53 - The Importance of Ground Research in Building a Business
23:00 - How Pristyn Care's Journey Began
28:56 - Pristyn's Meeting with Sequoia Capital and the Path to Investment
32:00 - Transforming Surgical Care with Pristyn Care
37:54 - Pristyn's Patient-Centric Approach to Surgery Care
43:34 - Embracing Generational Shifts: Navigating Differences in Business Perspectives
52:42 - What Did Pristyn Learn From Its Failures?
59:07 - The Abundance of Capital and Entrepreneurial Support
01:06:10 - How have You Done Things Differently As a Founder?
01:07:10 - The Importance of Hiring A-Players
01:20:11 - Building Better Experiences is the key to success
01:25:00 - How do you build trust in the healthcare system?
01:30:58 - How Optimal Healthcare Is Different From Its Rivals
01:35:14 - How to Build a Close-To-Customer Culture
01:41:34 - What is the biggest reason for startup failure?

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