Скачать или смотреть The Fastest Way to Handle An Angry Customer | Sales Skills

Have you ever had an angry customer? How did you handle it?

David Ricci is giving you the exact playbook for how to handle upset clients! The most underutilized skill today is actually picking up the phone and talking, human to human.

Full Episode Highlights
The real cost of fuzzy expectations and “serve everyone” thinking.
How knowing your limitations protects profit and client trust.
Exact info to collect to surface goals, scope, and non-negotiables.
Built in check-ins you need so clients never have to chase you.
When clients owe YOU something: Due dates, formats, and reminders that keep timelines intact.
Scope creep SOS: When to add pricing, training, or hires if requests repeat.
Tips for the best way to communicate bad news.
How integrity, process, and referrals compound your reputation.
5 moves to implement on your next client for smoother delivery.

Resources
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Madeline LinkedIn:   / madeline-ricci-5b6532b  


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