ASUS Scammed Us

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Has ASUS scammed you? A lot of warranty rejections actually legally qualify as fraud. You can report it here: https://reportfraud.ftc.gov/
Watch part 2:    • ASUS Says We're "Confused"  

This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes. Spoiler alert: They're still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick ("drift"). The device also had a broken microSD card. ASUS then pointed to the world's tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn't pay within 5 days. It felt like extortion. If you're wondering whether ASUS is worth buying, the answer for anyone who values support should be "no."

We have now tested ASUS' motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences.

Watch the Scumbag ASUS video that started this series:    • Scumbag ASUS: Overvolting CPUs & Scre...  
Watch our legal correspondent and attorney comment on ASUS' warranty last year:    • The ASUS Problem & Resolution: Buying...  
Watch our series on the Newegg saga here:    • Newegg Scammed Us  

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TIMESTAMPS

00:00 - Steve Loses It
01:57 - Evidence of Others
04:38 - Defective ROG Ally Details
06:22 - The Timeline (ASUS Warranty Investigation)
11:28 - Scumbags
19:26 - EVEN MORE SCAM CLAIMS
20:50 - Conclusion: Stop Buying ASUS if You Want Support

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Steve Burke: Host, Writing
Patrick Lathan: Host, Writing
Vitalii Makhnovets: Camera, Editing