Customize HubSpot’s Help Desk Sidebar to Conditionally Show Certain Properties

In this video, I demonstrated how to customize HubSpot's Help Desk sidebar to display dependent properties based on a selected property. Inspired by a query from the HubSpot community, I outlined the process of creating ticket properties, setting up conditional display logic, and customizing the Help Desk sidebar to show the relevant information. I showcased the step-by-step process using a demo account, explaining conditional property creation and sidebar customization. The demonstration involved creating dependent properties for products and versions, setting up conditional logic, and customizing the Help Desk sidebar to display the required properties. The tutorial ended with an invitation for questions and feedback on the demonstrated techniques.

Go to the blog post here: https://www.whimpact.co/wh1nsights/cu...

00:00 Introduction to Customizing Helpdesk Sidebar
02:12 Setting Up Ticket Properties and Conditional Display Logic
06:53 Customizing Help Desk in HubSpot
10:58 Demonstrating Customization in Action
12:12 Wrap-Up and Invitation for Questions