Скачать или смотреть Customer Success Monetization Done Right: GitLab’s Real Strategy

You can also listen to this podcast episode on:
Spotify: https://open.spotify.com/episode/2VHT...

Apple: https://podcasts.apple.com/us/podcast...



You can also apply to be the guest on TeqTalk: https://www.teqfocus.com/teqtalks/




You can connect with:
Jas Kaur, CTO, Teqfocus:   / jas-kaur-5396b237  

Sherrod Patching, Vice President, Customer Success, GitLab:   / sherrodpatching  

-----------

Customer Success monetization is one of the most misunderstood topics in SaaS often seen as “charging for what used to be free”. We breakdown why monetization isn’t about removing value but adding new layers of value that customers are willing to pay for.

GitLab shares how CS monetization workshops shaped their roadmap for next year, why economic pressures put CS headcount at risk, and how tying CS to outcomes, revenue, and paid value acceleration helps teams stay strategic rather than cost centered.

They also explain how GitLab successfully transitioned existing and new customers into paid offerings by introducing incremental, outcome-driven value, not by charging basic CSM support.

-----------

About podcast:

TeqTalk is a leading technology podcast hosted by Jas Kaur, focused on the future of AI, data, and digital innovation especially in the healthcare, pharma, and tech space. Each episode features exclusive conversations with CXOs, CIOs, data architects, and industry experts from across the US and Canada. From AI-powered transformation and natural language data access to real-time insights and data integration, TeqTalk explores how modern businesses can bridge the gap between technology and strategy.

Whether you're a tech leader, marketer, or innovation enthusiast, TeqTalk delivers practical knowledge, thought leadership, and cutting-edge trends shaping the future of enterprise solutions.

Subscribe to stay ahead in the world of artificial intelligence, cloud data platforms, healthcare tech, and business innovation.




#gotomarket #ai #genai #teqtalk #Teqfocus #EastBayCXO #salesforce #snowflake #aws #partner #agenticai #datacloud #CIO #technicaldept #healthcare #homehealth #pharma