Скачать или смотреть Moen faucet repair hassles

I had been sold on Moen products by this very plumber, who commented earlier this year that Moen products "were for life," and that Moen had excellent customer service. Well, when the capsule-shaped piece around the handle's movement mechanism came off after only about six months' use I contacted Moen, expecting they'd send a new faucet. Moen only sent me a replacement of the above-mentioned capsule-shaped piece, with -- in the words of this plumber -- very poor instructions. After some 20 minutes effort, he gave up, saying either the replacement part was defective, or the faucet was so defective that a replacement part would not take care of the problem. We'll see how Moen handles this problem now...