Скачать или смотреть Why Real-Time Visibility Matters for Global CX | Siobhán Oates, CFO of Klearcom

In this video, Siobhán Oates, Chief Financial Officer at Klearcom, shares how she first discovered the company while consulting with high potential startups and why its vision, early traction, and customer base immediately stood out. When the opportunity arose to join, she knew it was something she couldn’t pass up.

Siobhán explains the core challenge facing enterprises today: most companies don’t have a complete view of their call path. When outages happen, they can spend hours and multiple teams trying to locate the issue. She outlines how Klearcom identifies these problems in minutes, protecting customer experience, preventing churn, and saving businesses significant time and money.

She also talks about how Klearcom approaches investment, keeping costs tight and spending only where it creates real value. With the market shifting from DTMF to conversational AI, she discusses why Klearcom is well positioned to innovate, expand its product offering, and capitalise on a total addressable market set to double in the next two years.

Siobhán reflects on the impact of external awards, the confidence they bring to both the team and the wider market, and why Klearcom’s growth is fuelled by world class engineering, a proven sales model, strong marketing support, and a culture that customers consistently praise. It’s a look at how financial discipline, innovation, and a customer first mindset come together to drive Klearcom forward.