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In this podcast Stephen Mann from ITSM.tools and Michael Pott from OpenText discuss, whether IT Service Management needs to change and why, what Advanced ITSM is, what you need for advanced ITSM, and how you can get there.

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OpenText has completed the purchase of Micro Focus. We are excited to provide expanded offerings to support our customers’ growing needs to digitize and work smarter. The world of information management just got stronger. We are now 25,000 experts strong making us better able to help our customers and fuel our innovation. OpenText powers and protects information to elevate every person and every organization to be their best.