Workforce Optimization | Set up Teams to track performance

Explains how to set up the Teams module in Workforce Optimization.

This video covers:
00:00 Intro
00:28 Create a new assignment group
00:49 KPI groups
02:25 Additional managers
02:45 Primary assignment group

#servicenow #servicenowdemo #workforceoptimization

This video was recorded in the Tokyo release.

For more information on Teams, see:

ServiceNow product documentation:
Example for using Teams in Workforce Optimization for ITSM | https://www.servicenow.com/docs/bundl...

ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...

For general information about ServiceNow, visit: http://www.servicenow.com/