What does IT Support even Do?? Different Tech Levels 1, 2 ,3

So what are the different Support Roles in Technology? These roles range from Helpdesk and Service Desk, to Desktop and Application Support, to Systems and Network Administration.

What is what, and what does each role do?
IT support typically consists of three levels - Level 1, the first point of contact, resolves basic user issues, Level 2 handles more complex technical problems, and Level 3 provides specialized expertise for advanced and critical system challenges.

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My name is Emilio Aguero and I’m a technology enthusiast from Melbourne Australia. I’ve been into computers ever since setting up my first pentium computer years ago. I love technology and make videos about all things tech every week. Would love it if you support my channel by subscribing and staying up to date with what I'm releasing!

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