Upgrade Your Replies: Better Customer Outcomes using AI in Power Apps

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Dive into the world of AI with Power Apps to elevate user responses from basic to brilliant! In this video, you'll learn two powerful methods to integrate AI into your Power Apps, ensuring responses sent back to customers are not only accurate but also polished and professional. First, we explore using AI prompts through Microsoft Power Automate (Flow), leveraging AI Builder for a customizable and dynamic approach to refining text. This method not only corrects syntax but also allows for personalization, ensuring responses match your desired tone and style. Next, we introduce a newer, simpler option directly within Power Apps that requires minimal setup—Co-Pilot. Although not as flexible as the first method, Co-Pilot offers a quick fix for enhancing text inputs with AI, perfect for those looking for an effortless integration. Whether you're aiming to improve customer service responses or streamline internal communication, this video provides step-by-step guidance on making your Power Apps smarter with AI. Perfect for both beginners and seasoned Power Apps users, this tutorial is packed with practical tips and insights to help you harness the power of AI in your applications.

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0:00 AI Prompts in Power Apps and Power Automate
0:46 Demo of Custom Prompt
3:25 Demo of Draft with Copilot for Text Input
5:45 Creating an AI Prompt for Power Platform
10:10 Add a Custom Prompt to Power Apps
16:05 Using AI Prompts with Power Automate flow
18:14 Draft with Copilot

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