How AI Is Radically Changing Change Management As You Know It

AI's Role in the Future of Change Management - That Change Show S2, E9

Take a peek into the future of change management where AI becomes your transformational co-pilot. We chat with Tapio Kymalainen and get a quick demo of Howspace - a sense-making platform - that helps organizations make sense of their context so they can decide what to do.

Imagine a world where AI transforms how we approach organizational change management. Join us as we chat with Tapio Kymalainen, leader of HowSpace's North American operations, about the intriguing journey of HowSpace. From its roots as a human-centric consulting firm in Finland to an AI-powered change management platform, HowSpace has been integrating AI tools since 2015. Tapio delves into how AI can enhance decision-making by processing vast data sets, potentially rendering traditional methods like change readiness surveys obsolete. We also explore the ethical considerations, emphasizing transparency and addressing the challenges of bias.

One of the core aspects we discuss is the critical role of feedback and transparency during organizational change. Tapio shares valuable insights on the flexibility and significance of anonymity in feedback systems, influenced by cultural contexts and the nature of the questions asked. Tracking sentiment over time emerges as a powerful tool to reveal patterns and guide organizations through changes more effectively. We also tackle potential apprehensions leaders might have about unfiltered feedback and the advantages that transparency brings, along with how different cultural norms impact feedback within multinational corporations.

Looking ahead, Tapio and I discuss the future of AI in change management and the transformative possibilities it holds. From efficiency gains to streamlining activities and enhancing agility, AI promises to revolutionize the field. We highlight the rapid pace of AI development and the exciting innovation on the horizon, despite varied human acceptance rates. Practical applications such as custom GPTs and tools for managing change experiments are examined, showcasing how non-technical users can harness AI platforms. Finally, we touch on productivity and sustainability concerns, offering practical advice for AI skeptics and addressing environmental impacts related to AI power consumption. Tune in to grasp the full spectrum of AI's potential in reshaping change management!


Howspace: https://howspace.com/
Tapio Kymalainen:   / tapiokymalainen  
Lean Change AI: https://leanchange.org/ai

00:00 - intro
00:35 - introducing Tapio
03:43 - sensemaking with AI
05:26 - change readiness
06:50 - open ended questions will replace surveys
08:07 - asynchronous or synchronous?
09:22 - continual sense making
12:20 - about privacy
16:20 - are leaders worried?
19:44 - a quick demo
27:42 - how do customers use it creatively?
31:32 - the future of AI & Change
35:00 - lean change AI tools
37:01 - try it for free
39:55 - is your company safe?
41:22 - wrap-up
43:00 - talk to it like its human



Learn More about Lean Change Management:
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Modern Change Management Community: https://modernchangemanagement.com
Lean Change Management Academy: https://training.leanchange.org

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