Webinar: Helix Platform Breaking Down Silos With Service Ops & Data Sharing

Описание к видео Webinar: Helix Platform Breaking Down Silos With Service Ops & Data Sharing

This was our 6th session of our monthly webinar series, where we dive into the platform and break down silos with ServiceOps and data sharing.

We were joined by our Solution Engineering team and during the webinar covered:

Topology and Dynamic Service Models from Discovery and Third Party Tools
Event Enrichment from Discovery
Change Requests considered by root cause analysis
Blackout Policies Based on Change Windows
Incidents raised from events
Automation with Change Control
Best Action Recommendation utilising knowledge previously provided to ITSM
Visualising on a single dashboard

For the slides and more webinars: https://community.bmc.com/s/news/aA33...

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