Скачать или смотреть Homo economicus | Ed Powers | The Daily Standup Ep. 86

BS in CS alert: Ed Powers wants to clarify how value works in a SaaS business.

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⏱️ Timestamps:
00:00:00 - The science
00:01:37 - The customer success statement that triggered Ed
00:03:02 - “Customers churn because of value” debate begins
00:05:10 - Value and cost as intertwined factors
00:06:30 - Value is relative, not absolute
00:07:28 - How we evaluate vendors and decisions
00:08:38 - The six factors that drive perceived value
00:09:25 - What CSMs should understand about cost and value
00:10:09 - Real-world example of cost affecting customer loyalty
00:11:53 - Philosophy behind value and customer experience​

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🤝 Connect with the hosts:
Dillon's LinkedIn:   / dillonryoung  
JP's LinkedIn:   / jeanpierrefrost  
Rob's LinkedIn:   / rob-zambito  

👋 Connect with Ed Powers:
Ed's LinkedIn:   / ed-powers-ab5315