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As a veteran who was recently discharged this year, I am deeply appalled by the treatment I received at your hotel.

Despite paying for a full week, the hotel refused to issue a refund even though the appliances in my room were nonfunctional. When I raised these issues and requested to speak with management, I was arbitrarily and prematurely removed from the premises.

Specifically:

I complained about a broken refrigerator and asked to speak with the manager. Instead, an employee called the police and refused to allow me to speak with management.

Service was inconsistently provided, and I was discriminated against as other white customers were assisted while I was ignored.

Staff lied about hotel management and misrepresented the situation to law enforcement to justify an unlawful trespass.

Other guests nearby observed the staff’s attitude toward me and confirmed my experience.

Furthermore, the hotel manager, Sarah, refuses to answer my calls, and employees intentionally concealed her contact information to prevent her from being informed of the situation.

These practices indicate systemic negligence and potential violations of customer rights. Corporate intervention is necessary to address and correct these issues immediately. I called the hotel today to try to fix the issue but again the staff hung up on me, and for some reason they dont understand trespass law, stating I am not allowed to call the hotel. And they took my money despite providing a product which is also illegal.