Скачать или смотреть GuestPoint Lesson 13: How to Create a Reservation (Step-by-Step Guide)

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Create an Individual Reservation in GuestPoint (Step-by-Step Tutorial). As you develop your capabilities in GuestPoint and your career as a Motel Manager or Motel Owner you will create and check-in 1000s of reservations - we've put together the starting points and some ideas we've learnt along the way. If you have any questions about the video or creating a guest reservation for your motel drop a question in the comments section below.

In this video, Motel Coach walks you through creating an individual reservation in GuestPoint from start to finish—capturing guest details, confirming rates, applying discounts, adding notes, and sending confirmations. Perfect for new motel managers and reception teams.

What you’ll learn

✔️ 3 ways to start a New Reservation (double-click, right-click → New Reservation, top-right button)
✔️ Entering guest details: guests, dates, room type (e.g., twin), ETA, email, mobile, city
✔️ Confirming rates live on the call + when to email confirmations (and why it’s critical)
✔️ Booking Source tracking (phone, OTA, direct) and why it matters for strategy
✔️ Using Do Not Move + best-practice notes (guest profile vs. internal booking notes)
✔️ Tentative reservations and visual indicators on the tape chart
✔️ Rates & discounts: promo codes, fixed/night discounts, Recalculate
✔️ Booking & confirmation notes (shown to guest) vs housekeeping notes (internal)
✔️ How housekeeping notes flow to Management → Housekeeping → Preview/Print
✔️ Charges & payment options: individual vs group/company accounts; prepaid flags
✔️ Non-refundable flag vs actual cancellation policy (what changes, what doesn’t)
✔️ Deposits: setting amounts & due dates; tracking in Management → Deposit Follow-Up
✔️ Purchase Order numbers and how they display on invoices/accounts
✔️ Pre-Stay Invoice behavior (totals only—no payments shown)
✔️ Change Log: auditing discounts/edits for training and quality control

Key takeaways

✔️ Always send a booking confirmation—it reduces errors and sets expectations with the guest.
✔️ Keep guest-visible notes respectful; use internal notes for team-only guidance.
✔️ Use Do Not Move + clear notes for accessibility or guest preferences.
✔️ Track deposit due dates and follow up proactively for event periods.
✔️ Review the Change Log to coach staff and prevent repeat mistakes.

📕 Chapters

00:00 - Intro & scenario setup
00:24 - Starting a new reservation (3 methods)
01:18 - Guest details, rates, and confirmation
04:50 - Tentative & Do Not Move
05:00 - Notes: guest confirmation vs internal vs housekeeping
07:10 - Rates, promos, and discounts
13:40 - Deposits, PO numbers, and pre-stay invoices
13:20 - Charges & payment options (individual vs group)
18:50 - Change Log & final tips

👋 About Me

Hi, I’m Ben — founder of Motel Coach. I’ve worked across all levels of the accommodation industry, from Hilton Hotels, IHG, and Accor, to independently owned motels and regional groups. Having worked from the ground up — literally from toilets to general management — I created MotelCoach.com to help operators and new motel managers learn, simplify, systemize, and grow their operations.

I’m also the author of The Essential Guide to Motel Management — one of the most comprehensive and actionable resources for Australian motel operators.

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Disclosure
Information shared here is for educational purposes only. Individuals and business owners should evaluate their own business circumstances and identify any potential risks before adopting strategies. Results may vary.
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