Honda Motorcycles (US) - Improving Customer Communications - Training Video (1989)

Описание к видео Honda Motorcycles (US) - Improving Customer Communications - Training Video (1989)

Honda Motorcycles (US) - Improving Customer Communications - Training Video (1989)

- Greeting the Customer
- Determining and Recording the Customers Needs
- Selling Needed Service
- Obtaining Additional Repair Autorisation
- Delivering the Motorcycle
- Handling Comebacks

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