Скачать или смотреть A Piece of CX: Nice CXone Mpower 25.4 Release Highlights

The team at ‪@NICE-Systems‬ have delivered a bumper release as we approach the festive season! Gone are the days of trying to squeeze all of this into a simple Top Ten, there is simply too much good stuff to talk about.

So join me for a walk through of some of the key things that will help you get more from your investment in Nice CXone Mpower with the 25.4 release.

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at   / chrisholt82  

Here's the run down:

00:00 Intro
00:46 Logo Updates
01:02 Nice + Cognigy updates
01:39 Mpower Desk
02:28 Agent updates
03:22 Agent Builder
03:35 Enlighten Actions
05:29 Supervisor
05:54 Transcription Engine V11
06:47 Copilot for Agent
07:49 GenAI Prompt Editor
08:44 Dashboard & Reporting
10:09 Quality Management
11:03 Recording & Data Policies
11:44 Interaction Analytics & Topic AI
14:04 Orchestrator
14:40 Admin updates
15:20 Pindrop goes GA
16:18 Studio
17:17 Summary

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