Скачать или смотреть The Answers to Your CX Problems Are Already in Your Data

A car rental company had a problem. After investing in a new chat channel to better meet customer needs, CX leaders in the organization couldn't answer a critical question: What problems are our customer using our chat channel to solve?

See how the TTEC Digital data and analytics team harnessed the company's customer data to answer this questions and set the brand on a path to exceptional self-service customer experiences.

At TTEC Digital we help you create deeper relationships with customers by optimizing CX at the point of conversation. We’re leaders in this space, pairing decades of experience innovating, deploying and building on the world’s leading CX technology platforms with proven expertise in CX strategy, analytics, AI and more.

Visit https://ttecdigital.com/ to learn more or connect with us on social:
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