North America Operations & Maintenance Benchmarking 2022

In 2020, facility professionals from across North America provided IFMA with data on the costs of the nearly 40,000 facilities they managed for the 12 months leading up to the COVID-19 pandemic. This landmark report aggregates and analyzes this pre-pandemic data, creating cost benchmarks on three major facility categories: janitorial, maintenance and utilities services. In this free webinar, the report’s primary researcher Jake Smithwick will take you through the key takeaways of the report, including new findings on the effects COVID-19 had on operations and management costs, facility staffing trends since 2017, and the state of sustainability (or “green”) building certification across industries.

Join us on September 7th at noon ET to gain unique insights into how regional and global benchmarking can help improve your own facility for years to come and how identifying the challenges brought on by COVID-19 is key to laying the foundations for a successful management strategy built for longevity.

0:00 Introduction
1:43 Today's Agenda
2:32 Benchmarking Process Overview
7:01 Facility Demographics
14:13 Impacts from COVID
22:36 Sustainable Operations & Maintenance
27:21 Janitorial, Maintenance, and Utility Costs
51:56 Visit World Workplace
52:33 Summary