Enhancing CX with AI: Insights from Victoria Beckham Beauty's Leanna Nazzisi

Tune in to "The Juice with Jess Cervellon" for an electrifying episode featuring Leanna Nazzisi, Director of CX at Victoria Beckham Beauty. Leanna dives deep into the transformative power of AI in customer experience (CX) and debunks common misconceptions about its role in business.
Join Jess and Leanna as they uncover how AI revolutionizes customer experience, freeing up human resources and enhancing feedback analysis, customer support, and education. Get inspired by Leanna's passion for brand-building beyond CX, emphasizing the crucial role of inclusivity in beauty.

What’s inside The Juice this week?
00:00 Networking and the Mission for Inclusivity
03:18 Finding Passion and Purpose Beyond Entry-Level Work
08:15 Joy in Customer Experience and Marketing
12:15 Personalized Movie Recommendations at the Old Video Store
13:59 Creating Inclusive Beauty and Boosting Satisfaction
16:34 Revitalizing Images and Tapping into Customer Insights
20:17 Analyzing Customer Feedback for Product Improvement
23:05 Engaging Customers Throughout Their Journey
27:37 E-Commerce Success Through Reputation and Social Media
30:46 AI in Customer Support and Decision-Making
41:25 Challenging traditional CX
44:51 Embrace Disruption: the Turning Point

Don’t miss this episode packed with practical advice for anyone looking to leverage AI, enhance inclusivity, and improve customer experiences!

🧃 The Juice with Jess is powered by Kustomer. Want to learn how Kustomer can amp up your brand? Book a demo here: https://www.kustomer.com/demo/?utm_so...

Connect with Jess on:
LinkedIn:   / jess-cervellon  
Twitter:   / justjessssss  
Instagram:   / jessapplesauce