Скачать или смотреть RAG-Powered Chatbot Integration for KPO | Techify Solutions

Discover how Techify Solutions revolutionized a Knowledge Process Outsourcing (KPO) firm’s information access using a RAG-powered chatbot built with AWS, Pinecone, and GPT-4o.

The Challenge

The client faced growing inefficiencies in knowledge retrieval across their SharePoint repositories. Employees spent hours searching through large datasets and documents to find relevant insights — reducing productivity and slowing client responses.

The Solution

Our team designed a Retrieval-Augmented Generation (RAG)-based chatbot that integrates seamlessly with Microsoft SharePoint and AWS S3 for real-time document synchronization.

• Data Handling: SharePoint data synced to AWS S3 and indexed into Pinecone Vector DB.
• Embeddings: Leveraged Amazon Titan Embeddings V2 for superior accuracy.
• LLM Layer: Integrated with GPT-4o through AWS for natural, context-aware responses.
• Security: Enterprise-grade permissions and role-based access control.

🌟 The Impact

✅ 70 % faster document search and retrieval.
✅ Improved decision-making accuracy using up-to-date contextual data.
✅ Enhanced scalability for future AI integrations.
✅ Simplified employee workflows through conversational interfaces.

🧩 Key Tech Stack

AWS S3 | Pinecone Vector DB | Amazon Titan Embeddings V2

GPT-4o LLM Integration | SharePoint Sync Automation

Python & AWS Lambda for backend orchestration

💡 Why It Matters

This RAG-based architecture bridges the gap between static enterprise knowledge and dynamic AI reasoning — helping KPOs, BPOs, and IT service companies turn their stored data into real-time, conversational intelligence.

🔗 Read Full Case Study: https://techifysolutions.com/case-stu...

📩 Want to Build a Similar AI System?
Email us: [email protected]
Visit: https://techifysolutions.com

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