Скачать или смотреть From YEARS to DAYS: How EAM Jaishankar Reformed India's Infamous Passport Services

#WATCH: "It looks so easy... I must tell you it was very hard to do actually on the ground."

EAM S. Jaishankar interacted with the Indian community in Brisbane on Sunday as part of his five-day Australia visit.

During the Q&A session, a lady from the audience asked Jaishankar for tips and advice on successfully driving transformation in a society that resists change.

In response, the EAM recounted how, until recently, the efficiency of public delivery, particularly passport services in India, was a major concern.

Jaishankar went on to enumerate the obstacles to speeding up passport services and how he tackled these hindrances in collaboration with then-EAM, the late Sushma Swaraj.

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