Salesforce Admin Certification Preparation - Sales Cloud, Marketing and Service Cloud Applications

Prepare for Admin Certification and dive into Sales and Marketing Application, Service and Support Application.

00:00 - Introduction
00:55 - Agenda
02:47 - Who is Salesforce Admin?
07:23 - Syllabus and Focus Topics
11:08 - Sales and Marketing Application (Outline)
13:53 - CRM Lifecycle
19:32 - Sales Path, Business Process, Kanban, Key Fields, Guidance for Success
27:02 - Lead Conversion
34:19 - Einstein Lead Scoring, Einstein Opportunity Scoring
37:45 - Lead Scoring Considerations
40:40 - Opportunity Scoring Considerations
43:03 - Opportunity Forecast
46:45 - Homepage Assistant
48:35 - Campaign and Campaign Members
54:15 - Service and Support Application (Outline)
55:29 - Case Management
58:37 - Queues
01:04:23 - Standard Automation, Assignment Rule, Auto-response Rule, Web-to-Lead, Web-to-Case, Email-to-Case
01:07:31 - Escalation Rule and Early Triggers
01:10:54 - Exam Tips and Resources
01:16:39 - Upcoming Plan and Closing Note

++ Admin Preparation Guide ++
http://bit.ly/sfadminblog

** Admin Video Playlist **
http://bit.ly/adminvideos

Admin Preparation Session - Security Model - User Management
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Salesforce Admin Certification Preparation - Data Management - Analytics
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Salesforce Admin Certification Preparation - Process Automation
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Salesforce Admin Certification Preparation - Object Manager App Builder, Productivity, Collaboration
   • Salesforce Admin Certification Prepar...  

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