Скачать или смотреть Adrian Tsallis | Business Case - Zipp | Product Cases with Paulo Rebelo

00:00 - Introduction to Digital Transformation and C-Level Services
05:49 - Building a Customer-Centric Grocery Delivery Service
11:52 - Investment and Growth Strategies in E-commerce
17:59 - Lessons Learned: Control, Investment, and Business Strategy
37:01 - The Financial Struggles of Scaling a Business
42:01 - Navigating Growth and Investment Challenges
51:03 - Customer Experience as a Competitive Advantage
57:00 - The Importance of Investment in Business Growth
01:05:04 - Innovative Business Models and Opportunities

In this conversation Adrian Salles, a digital transformation expert, take us on his journey in creating Zipp: a customer-centric grocery delivery service, Paulo and Adrian talk about the importance of understanding customer needs, and the operational challenges faced in the e-commerce landscape. He shares insights on investment strategies, company control, business acquisition, the impact of COVID-19 on the business and growth in a cash-intensive market . He emphasizes the value of leveraging customer feedback for continuous improvement. The discussion also touches on innovative business models and the evolving landscape of logistics and delivery services.

Takeaways:
• Adrian emphasizes the importance of fast iterations in innovation
• Listening to customer feedback is crucial for product improvement
• Customer experience can be a key differentiator in competitive markets
• Understanding customer needs is crucial for service design
• Innovation can emerge from understanding customer needs.
• Customer loyalty can be built by problem resolution efficacy
• Operational efficiency is key in low-margin markets
• Cash-intensive businesses require careful financial planning
• Investment rounds should align with business growth needs
• Navigating growth challenges is a common struggle for entrepreneurs
• Empowering employees can enhance service quality and UX
• Entrepreneurs should be aware of potential buyers in their network
• The current technological landscape offers unprecedented opportunities for creators.

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HOST:   / pcgrf  
GUEST:   / adrian-tsallis  
PRODUCER:   / joao-caetano-groff-gomes  
PRODUCER:   / tatidutraperez  

Veja como ativar legendas em português:    • Ativar tradução automática em PT-BR  

Also in Spotify:
https://open.spotify.com/episode/76ZR...

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