Do Chatbots Need AI?

Get the guide → https://ibm.biz/BdmmxP
Check out watsonx → https://ibm.biz/BdvyLM

When it comes to eCommerce or just getting answers to their questions, more and more consumers prefer a chat interface to emailing or phoning a company. With the ever-increasing sophistication of conversational AI, you may be considering how to offload some of these exchanges to chatbots. In this video, Bella Church presents three possibilities: Rules-based, AI-powered, and generative AI chatbots. She covers the strengths of each to help you decide which is the best fit for your company and customers.

AI news moves fast. Sign up for a monthly newsletter for AI updates from IBM. → https://ibm.biz/Bdmmxb

#ai #chatbot