Скачать или смотреть Streaming Music and Messages On Hold

Most messages on hold are done the “old way” – one piece of music with announcements cutting in every 20 seconds or so… playing in the same order, over and over again. That repetition is a major cause of hang-ups.


Worst of all, this antiquated, typical method reminds callers of the last time they had a bad experience waiting on hold. And when one of the topics become out of date? You have to destroy the entire audio file and start over…. Which takes up too much of your time… Involves too many people… and is why callers hear so many out of date messages… It’s time for something better.


Live streaming messages on hold from Easy On Hold.


We create individual topics, each with unique music that’s just right. Easily request new topics with an automatic start date and end date. Choose what days of the week… or times of the day it should play. Say, “good morning” and “good afternoon”.


Raise the priority level of topics that are more . Time-sensitive information, for example, should be heard more often. Topics never play in the same order, making hold time seem shorter than it is. Every caller gets a unique on-hold experience.


Easy On Hold Streaming is better than other services in lots of ways:
• Changes are heard immediately. Great for emergency announcements.
• There are no files to handle.
• No more out of date messages.
• The secure stream connection is monitored for quality and uptime and uses very little bandwidth.
• Streaming is just as reliable as any other delivery method, with full time backup audio so you’re never in silence.

• Sometimes, streaming can be done with no equipment at all.


Who’s streaming music and messages on hold? These are just some of the call centers and brands that know streaming is the way to go.


Is your music on hold service causing hang-ups? Upgrade to streaming, for about the same price, and take caller satisfaction to a new level!