Скачать или смотреть Service Innovation Drive (SID 2021)

Customer experience and engagement is perhaps the singular most important aspect in the Service Industry. Backed by more than two decades of technology and domain experience, the NJ Group offers succinct and incisive insight into nuances of delivering customer delight. NJ Intelligence, Singapore is the brainchild behind SID2021 in order to bring the best minds from different sectors across the industry, spanning Branding, Risk consultants, Future trends, Innovation & Entrepreneurship, Hotel Industry, Networking & Technology, F&B Diversification and Design thinking, to drive a culture of co-creation & research that results in solutions for complex business problems.
In today’s competitive market scenario which is becoming increasingly challenging, the need of the day is distinctive “customer experience engagement” that goes far beyond the existing simplistic systems that are actually getting outdated and out of synch with today’s complex customer needs. However crafting such solutions can be expensive, time consuming and low in user acceptance. The need of the hour is “rapid adoption solutions” that will drive their digital transformation while allowing for quick user implementation, deep customer experience and distinctive long term results.
We cordially invite the business owners, thought leaders, entrepreneurs and innovators from the service industry to join us in this brainstorming session and be part of this transformative journey.