Скачать или смотреть Customer Service Recovery with Dan Cockerell

One of the most challenging parts of the service industry is knowing how to respond when a customer is unhappy. Unfortunately, customer complaints are inevitable - mistakes happen, and we're all human. The most important thing is what you do to recover after receiving a customer complaint, making sure all your guests feel attended and appreciated.

Enter service recovery! This course is your ticket to being able to respond effectively and promptly to mistakes and complaints, so you can continually deliver an exceptional guest experience, even if something goes wrong. Across these lessons, you'll discover key techniques, practical strategies, and real life examples to help you feel confident recovering service, no matter what.

Mastering essential customer service skills through this course will equip you with the knowledge and techniques to handle mistakes and complaints promptly, ensuring a consistently exceptional guest experience, even in challenging situations.

Your instructor for the Customer service recovery course is Dan Cockerell, Former Vice President of Disney's Magic Kingdom.

Watch the full course now on Typsy: https://www.typsy.com/courses/custome...

Discover the power of skills with Typsy. Typsy is a platform that delivers high-quality online skills videos, community, and tools to help hospitality professionals and organizations stand out and flourish. We’re committed to powering ambitious businesses and individuals to deliver ever-better customer experiences and to help the hospitality industry thrive. Browse all courses and sign up here: https://www.typsy.com

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