Скачать или смотреть 📞 🆙 CUSTOMER SERVICE SCRIPTS 🆙 📞ENGLISH FOR AGENTS WHO SPEAK ENGLISH AS A SECOND LANGUAGE‼️

👨‍🏫 THE EAAA PROCESS

✔️ EMPATHY✔️ACKNOWLEDGE✔️ASSURE✔️APOLOGIZE

This process will improve your soft skills if you are using English as a second language in your Call Center.

▪ “You’re absolutely right, Mr. Customer. If I were in your position, I’d also feel upset. We’re delighted to have you as a (BUSINESS) customer and our customers’ satisfaction is our priority. Rest assured I will take immediate action to help you.”

◘ “You’re absolutely right, Mr. Customer. I’d also feel concerned if I were in your position. We’re delighted to have your business and our customers’ satisfaction is our priority. Rest assured I will take immediate action to help you.”

◘ “You are completely right, Mr. Customer. If I were in your position, I would also feel frustrated. We are thankful to have you as a valued customer. Rest assured I will work on your request immediately.”

◘ “I completely agree, Mr. Customer. If I were in your position, I would also feel disappointed. We are pleased to have you as a valued customer. Rest assured I will work on your concern immediately.”

◘ “I completely agree, Mr. Customer I would also feel dissatisfied if I were in your position. We are delighted to have you as a (BUSINESS) customer. Rest assured I will take immediate action to make things right again.”

💎 CUSTOMER SERVICE DIAMOND SCRIPT

▪ You’re absolutely right, customer. If I were in your position, I’d also feel (feeling).

“You’re absolutely right, XXXXX. If I were in your position, I’d also feel upset.”

“You’re absolutely right, XXXXXX. I’d also feel concerned if I were in your position.”

🏃‍♂️ ACT NOW!!! JOIN OUR NEW TRAINING IN AUGUST!

✔️Trainees need to be disciplined, committed and be open to feedback!

🍎💻#InglésparaAgentes #InglésparaCustomerService #CustomerService #SoftSkills

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