Скачать или смотреть Inclusive Conversations: How to Respond when You Make a Mistake

How to Apologize Like You Mean It: Turning Verbal Missteps Into Trust-Building Moments

We all say the wrong thing sometimes. Whether it's outdated language, a misguided assumption, or an unintentionally hurtful comment, verbal missteps are part of being human. The difference between causing lasting damage and building deeper trust? How you respond when you mess up.
That uncomfortable feeling when you realize you've made a mistake isn't something to avoid—it's your conscience telling you that you care about your impact on others. This video breaks down how to transform those inevitable missteps into opportunities for genuine connection and growth.

What You'll Learn:
✅ The 5 essential elements of a meaningful apology (most people skip #4!)
✅ Real examples of what authentic apologies sound like
✅ The 5 most common non-apologies that make things worse
✅ How to receive feedback without getting defensive
✅ Why your defensiveness is normal (and what to do with it)
✅ The mindset shifts that turn mistakes into trust-building moments
✅ Why perfect words matter less than genuine repair
Key Takeaways:

Impact matters more than intent—always
A real apology includes specific acknowledgment, responsibility, regret, commitment, and follow-through
Defensiveness is natural, but learning is what matters
Recovery through authentic repair often builds MORE trust than never making mistakes
Give people time to process—forgiveness isn't your entitlement

Perfect for:

Anyone who wants to handle mistakes with grace and integrity
Leaders building psychologically safe environments
People committed to personal growth and better relationships
Anyone who's ever said "that's not what I meant" and wants to do better