Скачать или смотреть Redefining CX at CCW 2025: Customer Joy, AI & Human Connection | Smile.CX

At Customer Contact Week 2025 – Las Vegas, Virginia Mateos, Group Head of Marketing & Communication at Covisian, joined a panel of top CX leaders to explore a bold vision:

💬 “Smile more, stress less: Putting customer joy at the center of the journey.”

👉 In today’s CX landscape dominated by AI, automation, and KPIs, this session sparked an essential conversation: how empathy, emotional connection, and human intelligence must drive the future of customer experience.

✨ Discover how Smile.CX is empowering global brands to create meaningful, emotionally resonant moments — where technology amplifies, but people inspire.

✅ Key takeaways:

Why customer joy is a strategic imperative in CX

How to blend AI with emotional intelligence

Leadership insights on building human-centered experiences

The future of CX where smiles, satisfaction, and loyalty define true success

🎯 Watch now and get inspired to lead with heart, purpose, and innovation.

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📍 Event: Customer Contact Week 2025 – Las Vegas
🎤 Panelist: Virginia Mateos (Covisian / Smile.CX)
🎯 Topic: Human-Centered CX | Emotional Intelligence | AI + Empathy

🔖 Hashtags:
#CCW2025 #CustomerExperience #CXLeadership #AIandHumanity #SmileCX #Covisian #HumanCenteredDesign #CustomerJoy #VirginiaMateos