Critical Success Factor (CSF) & Key Performance Indicator (KPI)

#CSFs #KPIs #MIS #BusinessMetrics #ProjectManagement #Efficiency #Effectiveness #Benchmarking #BusinessSuccess #DataDriven #PerformanceMeasurement #StrategicPlanning

In this video, we define critical success factors (CSFs) and key performance indicators (KPIs) and explore how these metrics measure the success of MIS projects. Learn how CSFs, such as creating high-quality products and increasing customer satisfaction, are crucial for achieving business goals. Understand how KPIs, like employee turnover rates and average customer spending, quantify progress towards these goals. Discover the importance of efficiency and effectiveness MIS metrics, and how benchmarking helps improve system performance over time.

Reference: Business Driven Information Systems By Baltzan, Phillips, McGraw Hill