AI for Support Teams (Webinar)

AI is not a goal, it's a tool. With all the noise, it's hard to distinguish between what can impact KPIs and what is merely marketing fluff.

In this webinar, we shared successes and failures learned from assisting support teams in integrating AI into their workflows. We also introduced a framework to guide your thinking about AI use-cases that can enhance your KPIs and how to identify projects that may turn out to yield a negative ROI.

Demos are on Zendesk, but the insights are applicable to Intercom, Salesforce Service Cloud, and any other support application. All demos built with Ply :)

Webinar was recorded live on April 4, 2024.