Female personnel still over-represented within Service Complaints system, ombudsman says

The Service Complaints system continues to operate in a way that is not efficient, effective or fair – the seventh year in a row that this assessment has been reached – says the 2022 Annual Report to Parliament by Mariette Hughes, the Service Complaints Ombudsman for the Armed Forces (SCOAF).

However, Ms Hughes, whose job it is to hold the process to account, told Forces News that it is getting better, with this "the most significant improvement we've seen year on year".

Her report found that progress is being made, particularly in response to the House of Commons Defence Committee (HCDC) Report on Women in the Armed Forces, with these positive changes starting to reach the complaints system.

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