Top 10 Contact Center Trends for 2022- Technology, AI, Engagement, NFTs and More

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Merry Christmas and Happy Holidays!  As we record this episode, it is December 23rd, 2021, two days before Christmas.

We wanted to take some time at the time of year when you are off with family and away from work with an episode to get you to think a little about what will be happening in the contact center in 2022.  Here are our Top Ten trends that we are looking at and talking about in our contact center, what we have seen at all the contact center conferences, what what is being talked about in the industry.

*AI Revolution?
*Agent Assist Becomes Real
*New KPI's Emerge 
*Emergence of Non Contact Center CX
*Security for 2022
*At Home Training
*Realtime Reporting Upgrades
*NFT's, Smart Contacts, Metaverse
*Cloud Apotion in All Parts of Business
*Crypto from Payments

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 Discover exceptional, AI-driven contact center outsourcing with Expivia. 

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   / tlairdexpivia  




Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek (  / callcentergeek  )
Connect on LinkedIn:   / tlairdexpivia  
Follow on TikTok:   / callcenter_geek  
Linkedin Group:   / 9041993  
Watch us: Advice from a Call Center Geek Youtube Channel (   / @advicefromacallcentergeek  )