Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence

Описание к видео Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence

Watch this video to learn how to say what you mean, mean what you say, mean without being mean when you say it, to get angry customers to back down.

For more help getting angry customers to back down, check out my LinkedIn Learning Course: De-escalation for Customer Service: https://www.linkedin.com/learning-log...

For more ideas like this, visit http://MyraGolden.com.

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