Скачать или смотреть Episode Trailer | How a Legal Ops Expert Scaled Client Trust

Ever wondered why client frustration builds before the legal process even starts?

In this episode of The Scalable Law Blueprint, Julien Emery sits down with Robert Gallander, Quality Assurance Director at Quill & Arrow LLP, to unpack why simple systems beat grand gestures when it comes to client satisfaction.

You’ll hear how Robert helped transform one of California’s fastest-growing lemon law firms by scaling communication, translating legal jargon into plain English, and building operational structures that grow with the firm.

If you’re serious about delivering five-star experiences at scale, this episode is a must-watch.

📍Streaming tomorrow on YouTube and all major podcast platforms.

#LegalAutomation #LawFirmGrowth #ClientExperience #LegalTech #PlaintiffLaw