Скачать или смотреть Unified Residential's Collection Transformation | 80% to 96% Rent Collection | Zuma Kelsey AI

Dalia Kalgreen, VP of Business Development at Unified Residential, explains how Kelsey became their "best collections rep." Kelsey is handling promise-to-pay agreements, tracking follow-through, and flagging when eviction proceedings should begin... "She is phenomenal. Even my CEO is looking at the delinquency... and she goes, wow, it's just night and day. That's because of Kelsey." - Dalia Kalgreen

🎯 The Challenge:
One Memphis property couldn't collect more than 80% of monthly rent, creating trailing delinquency. Team members avoided making collection calls, residents ghosted payment reminders, and staff turnover accelerated.

✨ The Solution:
Zuma's Kelsey AI Collections, an agentic AI assistant that handles rent collection reminders with persistence and professionalism, matching resident energy while maintaining courtesy. Kelsey follows up consistently across text, email, and calls without burdening onsite teams.

📊 The Results:
96% rent collection rate portfolio-wide (up from 80-84%)
Successfully centralized delinquency management
Reduced staff burnout from collection responsibilities

🔗* Resources:*
Read the full case study: https://hubs.la/Q03WjCrg0
Learn more about Zuma Collections AI: https://hubs.la/Q03WjCPT0